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群狼调研(靠谱满意度调查公司)开展供电营业厅服务满意度调查，本次调查的目标是评估客户对供电营业厅提供的服务满意度。
1. 调查方法：
• 使用结构化问卷收集客户的反馈意见。
• 问卷将包括多项选择题、评分题和开放性问题，以获取定量和定性的反馈信息。
2. 调查主题：
• 接待及等候区：评估营业厅的清洁程度、舒适度和等候时间。
• 服务人员：评估工作人员的专业性、知识水平和友好度。
• 服务效率：衡量服务的快速性和准确性。
• 问题解决：确定解决客户问题或投诉的有效性。
• 信息可用性：评估向客户提供的信息的可用性和清晰度。
• 总体满意度：了解客户对营业厅整体服务的满意程度。
3. 样本选择：
• 随机选择z近访问过供电营业厅的客户。
• 确保样本具有代表性，包括来自不同人口统计和营业厅位置的客户。
4. 调查实施：
• 在营业厅现场进行调查，或提供在线调查选项。
• 培训调查员，解释调查的目的，并鼓励客户参与。
• 尊重客户的隐私权，确保匿名性。
5. 数据收集和分析：
• 以电子或手动方式收集调查回复。
• 使用平均值、百分比和相关性分析等统计技术分析数据。
• 通过分析反馈意见的模式和趋势，获取改进方面的见解。
6. 报告和改进：
• 准备一份综合报告，总结调查结果。
• 根据客户反馈，突出优点和需要改进的方面。
• 将报告分享给相关利益相关者，包括营业厅管理层和员工。
• 制定行动计划，解决发现的问题并实施改进措施。
7. 后续和持续改进：
• 定期进行后续调查，监测已实施改进措施的效果。
• 鼓励客户通过建议箱或在线平台提供反馈意见。
• 持续分析客户反馈，识别新兴趋势，并采取积极措施提升服务质量。
通过进行全面的客户满意度调查，供电营业厅可以获得有价值的见解，确定改进的方向，并提高客户的满意度水平。
满意度调查是群狼调研(长沙靠谱满意度调查公司)优势业务之一，长期提供街头拦截访问、NPS推荐口碑、电话访问和网络调查等多种形式的满意度调查服务，近年来多次开展了满意度调查项目包含了供应商满意度调查、客户满意度调查、产业园客户满意度调查、消费者满意度调查等第三方满意度调查项目，调查项目覆盖了湖南及周边省份，通过电话调查、网络问卷、现场访问、深度访谈、焦点小组等方式调研有效样本超1,000,000个。群狼调研(长沙物业满意度调查)通过科学有效的项目管理与成本控制，为客户提供极具性价比的问卷调查服务，从问卷设计、前期调查、到抽样设计、现场执行，再到质控管理、数据清洗等，让市场调查更快捷、更高效、更经济、更便利、更精准。
Customer Satisfaction Survey for Power Supply Service Centers
1. Objective:
• The objective of this survey is to assess the satisfaction levels of customers regarding the services provided at the power supply service centers.
2. Survey Methodology:
• A structured questionnaire will be used to gather feedback from customers.
• The questionnaire will include a mix of multiple-choice questions, rating scales, and open-ended questions to capture both quantitative and qualitative feedback.
3. Survey Topics:
• Reception and waiting area: evaluate the cleanliness, comfort, and waiting time at the service center.
• Service staff: Assess the professionalism, knowledge, and friendliness of the staff.
• Service efficiency: Measure the speed and accuracy of service delivery.
• Problem resolution: Determine the effectiveness of resolving customer issues or complaints.
• Information availability: evaluate the availability and clarity of information provided to customers.
• Overall satisfaction: Gauge the overall satisfaction level of customers with the service center.
4. Sample Selection:
• Randomly select customers who have recently visited the power supply service centers.
• Ensure a representative sample that includes customers from different demographics and service center locations.
5. Survey Administration:
• Conduct the survey on-site at the service centers or provide customers with an online survey option.
• Train survey administrators to explain the purpose of the survey and encourage participation.
• Respect customer privacy and assure anonymity in their responses.
6. Data Collection and Analysis:
• Collect survey responses either electronically or manually.
• Analyze the data using statistical techniques such as averages, percentages, and correlation analysis.
• Identify patterns and trends in the feedback to gain insights into areas of improvement.
7. Reporting and Improvement:
• Prepare a comprehensive report summarizing the survey findings.
• Highlight areas of strength and areas requiring improvement based on customer feedback.
• Share the report with relevant stakeholders, including service center management and staff.
• Develop an action plan to address identified issues and implement improvements.
8. Follow-up and Continuous Improvement:
• Conduct regular follow-up surveys to monitor the effectiveness of implemented improvements.
• Encourage feedback from customers through suggestion boxes or online platforms.
• Continuously analyze customer feedback to identify emerging trends and take proactive measures for service enhancement.
By conducting a thorough customer satisfaction survey, the power supply service centers can gain valuable insights, identify areas for improvement, and enhance customer satisfaction levels.