点击图片查看原图
群狼调研(湖南知名满意度调查公司)受顾客委托开展图书馆满意度调查，调查内容通常包括以下方面：
1. 图书馆设施和环境：
• 图书馆的整体布局、舒适度和安静程度。
• 图书馆的设施设备，如座位、桌子、电脑、打印机等。
• 图书馆的空调、照明、卫生等环境条件。
2. 图书馆服务：
• 图书馆员的专业素质和服务态度。
• 借阅流程的便利性和效率。
• 对图书馆藏书的咨询和帮助。
• 提供的电子资源和在线服务的质量。
3. 馆藏资源：
• 图书馆的图书、期刊、报纸等纸质资源的充实程度和更新频率。
• 电子资源的种类、数量和质量。
• 图书馆是否提供其他媒体资源，如音频、视频、数据库等。
调查内容的设计应该根据具体的图书馆特点和用户需求进行定制。通过收集用户的反馈和意见，图书馆可以了解用户的满意度和需求，为提升服务质量和用户体验提供参考和指导。详细情况可群狼调研。满意度调查是群狼调研(深圳第三方市场调查公司)优势业务之一，长期提供街头拦截访问、NPS推荐口碑、电话访问和网络调查等多种形式的满意度调查服务，近年来多次开展了满意度调查项目包含了供应商满意度调查、客户满意度调查、产业园客户满意度调查、消费者满意度调查等第三方满意度调查项目，调查项目覆盖了湖南及周边省份，通过电话调查、网络问卷、现场访问、深度访谈、焦点小组等方式调研有效样本超1,000,000个。群狼调研(街头问卷调查公司)通过科学有效的项目管理与成本控制，为客户提供极具性价比的问卷调查服务，从问卷设计、前期调查、到抽样设计、现场执行，再到质控管理、数据清洗等，让市场调查更快捷、更高效、更经济、更便利、更精准。
The content of a library satisfaction survey
The content of a library satisfaction survey typically includes the following aspects:
1. Library facilities and environment:
• Overall layout, comfort, and quietness of the library.
• Facilities such as seating, tables, computers, printers, etc.
• Environmental conditions such as air conditioning, lighting, cleanliness, etc.
2. Library services:
• Professionalism and attitude of library staff.
• Convenience and efficiency of the borrowing process.
• Assistance and guidance on library resources.
• Quality of electronic resources and online services provided.
3. Collection resources:
• Adequacy and frequency of updates of physical resources such as books, journals, newspapers, etc.
• Variety, quantity, and quality of electronic resources.
• Availability of other media resources such as audio, video, databases, etc.
4. Library activities and training:
• Various activities organized by the library, such as lectures, exhibitions, book clubs, etc.
• Training courses and workshops provided.
5. Information retrieval and library website:
• Usability and effectiveness of the library's information retrieval systems and tools.
• Satisfaction with the layout, content, and functionality of the library website.
6. Suggestions and improvement opinions:
• Users' suggestions and opinions on how the library can improve.
The design of survey content should be customized based on the specific characteristics of the library and user needs. By collecting user feedback and opinions, the library can gain insights into user satisfaction and needs, providing guidance and direction for improving service quality and user experience.For more detailed information, you can consult Shen Zhen Shangshufang Information Consulting. Shen Zhen Shangshufang Information Consulting is a professional satisfaction survey company with 15 years of experience. They have provided professional customer satisfaction research services to various clients, including government public services,hospitals, real estate, property management, automotive, exhibitions, fast-moving consumer goods, suppliers, and more.